# RL3 AI Boutique Source: https://rl3.dev/en > We help you automate your business with AI in stages, and we build the software you need along the way: CRMs, apps and integrations. We automate in stages: first AI helps your team, then it prepares work for someone to review, and once it has passed testing, it does the job on its own. Your people focus on what they do best, and the same team gets more done. ## Company - Legal name: RL3 AI AGENCY SL (trade name: RL3 AI Boutique) - Tax ID (NIF/VAT): B05701404 / ESB05701404 - Registered address: Calle Eusebio Centenera 21, 19208 Alovera, Guadalajara, Spain - Email: admin@rl3.dev - Phone / WhatsApp: +34 613 09 68 33 - Languages: Spanish, English - Website: https://rl3.dev ## The frameworks we follow and the controls every system ships with. - EU AI Act: A risk level and human oversight for every workflow, plus AI literacy training for your team (Art. 4). - ISO/IEC 42001: AI management system: inventory, risks and continuous improvement. - NIST AI RMF: Govern, map, measure and manage every AI risk. - GDPR: Only the data needed, defined retention periods and a record of who accessed what. - Encryption and two-factor access: Encrypted traffic and credentials, and two-factor sign-in. - Role-based permissions: Data kept separate per company. Agents only use the tools they're cleared for. - Audit log: Every action is recorded, whether a person or an agent took it. - Human oversight: Important actions need confirmation, and a stop button hands the work back to your team. ## What we do ### Consulting with engineers embedded in your team Our engineers sit with your team, a model known as Forward Deployed Engineering. Together with you they decide which tasks move to AI and how much autonomy each gets, build the workflows and train your people with our method, the RL3 AI-First Playbook. Then they stay with you as AI takes on more of the work. - A map of today's process that shows where the hours go - An autonomy level for every task, from "a person does it" to "AI coordinates" - Integration with the tools you already use, with limits and a stop button from day one - Hands-on training designed to meet the AI literacy duty in Article 4 of the EU AI Act ### Custom software We build the software your business needs, with or without AI, starting from how your team works. You decide where it's hosted. - CRMs and internal tools - Web apps for your customers - Android and iPhone apps - Integrations and APIs that connect your systems ### RL3 proprietary software Our own platforms, built with our R&D investment and licensed to clients and partners. - AI feedback widget: bug reports and suggestions from your users, with screenshots, turned into tickets - AI onboarding engine: due diligence, KYC/KYB and screening, connected by API or run through its own portal - AI-first frameworks: the foundation every AI project of ours starts from - More products on the way ### AI agents and automation We automate processes and build AI agents. Some help your team; others do the whole job. - Customer service on WhatsApp - Appointments and bookings in your calendar - Data that moves between your tools without copy and paste - Your team gets a heads-up when something needs a person ### Data and business analytics Your data in order, and a dashboard to follow the business. - Data architecture - Data engineering - BI and dashboards ## What we've built ### Sofía, an AI receptionist on WhatsApp Efímero Clinic · Healthcare · Aesthetic medicine · Spain She answers patients in Spanish and English and books, moves and cancels their appointments directly in Flowww, the clinic's practice management software. Starting point: At an aesthetic clinic, the front desk spends much of the day answering the same questions, moving appointments and chasing confirmations. Anything that arrives in the evening or at the weekend waits until the next working day. What we built: - The clinic's official WhatsApp Business number (Meta API), in Spanish and English - Books, moves and cancels appointments in the Flowww calendar, and confirms date, time and practitioner with the patient before saving - Tells a patient's usual practitioner apart from "whoever's free first", and handles joint appointments for two people - New patient registration inside the chat - Confirmations, reminders, before and after treatment instructions, review requests and no-show follow-up - A staff console on the phone with notifications, a shared inbox and activity and cost dashboards, ready for several clinics - The clinic updates prices, aftercare and policies from the console, without touching code Controls: - Answers questions and quotes prices only from clinic-approved information - If it spots an urgent symptom, it doesn't diagnose: it passes the case to staff - Blocks attempts to manipulate the assistant (prompt injection) - Instant opt-out when a patient sends the opt-out keyword - If the calendar is unreachable, it tells the patient and passes the request to staff - GDPR: set retention periods, encrypted credentials, two-factor access and a tamper-proof audit log - Every change is checked against 40 test scenarios, including multi-message conversations Technology: WhatsApp Business (official Meta API), Flowww integration, Installable web app (PWA) with push notifications, Spanish and English ### Compliance Brain, an AI-native CRM for corporate services firms Capella and Velox Solutions · Corporate services · Compliance · United Arab Emirates One CRM for the firm's three service lines: corporate services (CSP), regulatory authorisations and outsourced compliance. Clients are onboarded with KYC/KYB, each engagement is invoiced, and every step lands in an audit trail the regulator can inspect. Starting point: A corporate services firm usually runs each service out of its own spreadsheets and inboxes. When the regulator asks who approved a client and on what evidence, someone has to piece it together by hand. What we built: - Company formation and administration, licence applications and outsourced compliance in the same CRM. An enquiry is entered once and moves to its line without anyone retyping it - Onboarding runs in stages from first contact to approval, with the 10-day service level always in view - AI agents check every person and company against UN, UAE, OFAC, EU and UK sanctions lists, PEP sources, public registers and the press, and cite each source on the file - Works out beneficial owners (UBOs) across the whole ownership chain and alerts the team when an ID document expires - Reminds the team ahead of annual returns, fees and renewals - Each engagement carries its invoicing and the expected regulator fees - Several companies on one platform, each with its data kept apart - Underneath runs the RL3 Onboarding Engine, our due diligence and KYC/KYB engine. We also license it to other companies, by API or through its own portal Controls: - The MLRO signs every onboarding after the person who prepared it, with a written rationale - No sanctions match is dismissed without an analyst's review, and a confirmed match stops the case that same day - Lowering a client's risk tier needs an MLRO rationale that can't be edited afterwards - The audit trail can't be altered and exports as a dossier for the regulator - Internal suspicious activity register (SAR) - Two-factor sign-in and role-based permissions Technology: Multi-company CRM, AI-agent KYC/KYB, UBO calculation, Tamper-evident audit trail, RL3 Onboarding Engine ## Contact Describe it in two lines. We'll tell you how far AI can take it and where we'd start. https://rl3.dev/en#contact